Terms and Policies

Terms of Service

1. Acceptance of Terms: By accessing and using TurnerGames' website, games, and community (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use the Services.

2. Age Restriction: The Services are intended for users aged 13 and above. By using the Services, you represent and warrant that you are at least 13 years old. TurnerGames reserves the right to verify your age and terminate your account if you are found to be underage.

3. Account Registration: You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information during registration and to update your information as necessary. You must not share your account details with anyone.

4. User Conduct: You agree to use the Services in a responsible and lawful manner. Prohibited conduct includes, but is not limited to:

  • Harassment, bullying, or any form of abusive behavior.
  • Cheating, exploiting bugs, or using unauthorized software.
  • Engaging in any illegal activity.
  • Real money trading (RMT).
  • Advertising or solicitation.
  • Impersonating TurnerGames staff.
  • Hate speech, discriminatory language, or any form of offensive content.
  • Sexual content.
  • Excessive foul language.

5. User-Generated Content (UGC): You are responsible for any UGC you create or post, including forum posts, character names, guild names, and in-game communications. By posting UGC, you grant TurnerGames a non-exclusive, royalty-free license to use, reproduce, and distribute your content for promotional purposes. UGC must comply with the User Conduct guidelines.

6. Intellectual Property: All intellectual property rights in the Services, including but not limited to games, website content, and trademarks, belong to TurnerGames. You retain ownership of your UGC, subject to the license granted in Section 5.

7. Account Termination/Suspension: TurnerGames reserves the right to terminate or suspend your account for any violation of these Terms, without prior notice.

8. Refunds and Chargebacks: Refunds are handled on a case-by-case basis at TurnerGames' discretion. Chargebacks will result in immediate account termination.

9. Disclaimer of Liability: The Services are provided "as is" and "as available." TurnerGames is not liable for any losses or damages incurred by your use of the Services.

10. Changes to Terms: TurnerGames may update these Terms at any time. We will make reasonable efforts to notify users of changes through forum posts and launcher news, but it is your responsibility to review these Terms periodically. Continued use of the services implies acceptance of those changes.

Privacy Policy

1. Information Collection: We collect the following types of information:

  • Account information (username, password, email, IP address).
  • Hardware identifiers for ban evasion prevention.
  • In-game chat logs, direct messages, and in-game mail.
  • Payment information (through third-party processors).

2. Use of Information: We use your information for:

  • Account creation and management.
  • Game functionality.
  • Security and fraud prevention.
  • Communication and moderation.
  • Payment processing.

3. Data Sharing: We share your information with:

  • Payment processors (Google Pay, PayPal) for transaction processing.
  • Law enforcement, when legally required.

4. Data Retention: We retain account data for the lifetime of the account. Deleted account information may be retained in a locked state for 5 years for legal purposes. In game communication logs may be saved indefinitely.

5. User Rights: You have limited access to modify your account information. However, some data, such as chat logs and forum posts, may be retained.

6. Cookies: We use cookies for essential website functionality, such as login and session management.

7. Security: We implement security measures to protect your data, including encrypted databases and secure servers.

8. COPPA Compliance: We comply with COPPA and other applicable US privacy laws. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy: We may update this Privacy Policy at any time. We will notify users of significant changes via email or website announcements. Continued use of the services implies acceptance of those changes.

10. Contact Information: For privacy-related inquiries, please contact us via the contact form on our website.